Case Studies

Results, not decks.

Selected digital growth transformations from my operating career and the outcomes they produced.

01

DTC & Amazon

Built & scaled $45M eCommerce business from the ground up.

The challenge

Build and scale eCommerce for an established, well-known prestige cosmetics brand, but was overly reliant on retail as its primary - and nearly sole - source of revenue

The approach

Grew & accelerated DTC business from $500K → $39M in annual revenue with a full-funnel and holistic customer journey focus, managing towards profitable LTV:CAC ratios, increasing repeat purchases & purchase frequency, and building a substantial loyal customer base for long-term brand equity.

Launched on Amazon when luxury beauty was newer on the platform and becoming more acceptable within the category, building & growing it from $0 → $6M annual revenue profitably within its first year.

Strategically transitioned from a small team of 3 FTEs with multiple agencies across multiple functions to building, managing and leading an internal digital marketing team of 15 staff to accelerate growth.

Results

$500K→$45M

eCommerce revenue growth

33% Contribution Margin 22% EBITDA Margin

Profitability while growing and scaling

Drove durable, high-margin growth

Managing and owning P&L outcomes

02

DTC

Scaled a stagnated DTC native consumer brand with limited profitability to $125.5M with record P&L outcomes.

The challenge

A DTC-native consumer brand with strong product-market fit had stagnated as CAC increased, retention declined, and profitability came under pressure. The business needed a full-funnel reset and a durable path to profitable scale.

The approach

Rebuilt the retention program from the ground up: made subscriptions much more prominent featuring highly intuitive benefits, built out new email and SMS flows specific to subscriptions, revised the subscription offer structure for maximum customer value along with improved profitability for the company, and a loyalty program with levels of incentivized perks that added value beyond the typical offerings. Simultaneously restructured paid media to focus on high LTV subscriber cohorts and launched rigorous multivariate creative testing and landing page testing to accomplish a 4:1 LTV:CAC ratio.

Results

+128%

Revenue growth in 3 years

4:1 LTV:CAC Ratio

Decreased CAC while increasing LTV via lifecycle, retention, and subscriptions

Ad Spend Reduced to 15% of Revenue

Improved acquisition efficiencies via reduced blended CAC + focus on owned channels

03

Omnichannel | DTC, Amazon, SOCIAL COMMERCE, RETAIL, & MARKETPLACES

Started & scaled eCommerce for established beauty brand, transforming total org into an omnichannel profit engine.

The challenge

Launch a net new DTC site and business, phasing from growth to scale profitably while also growing and scaling existing Amazon business. Then launch other new digital sales channels profitably, all while not cannibalizing the existing sales channels (Retail, Wholesale) and meeting or exceeding the goals and needs of the company overall. Ultimately, building out an eCommerce team and department while transforming the organization as a whole into an omnichannel business where digital and eCommerce compounds growth as part of one omnichannel growth system that drives durable, high-margin revenue at scale.

The approach

Built the digital and eCommerce GTM strategy while leading B2C brand marketing and producing a B2C eCommerce Brand Strategy with positioning, messaging, and creative that successfully engaged and converted consumers directly.

Aligned brand, marketing, and channel strategy across DTC, Amazon, retail, social commerce (TikTok Shop, Meta Shop), and marketplaces to improve total org P&L outcomes while driving consistent, profitable growth.

Hired, built, and managed the team over time, leading to 5 FTEs + select best-in-class agency partners across DTC, Amazon, retailer.coms, and marketplaces. Provided leadership and coaching for the team across acquisition, performance marketing, retention & lifecycle marketing, creative, social, and analytics.

Results

$0→$26M DTC Business

Built from ground up, driving significant, high-margin revenue with direct impact on contribution margin and EBITDA

$3M→$35M Amazon Business

Existing business elevated via full-funnel customer strategy & operational excellence

5% or less

Cannibalization over time across all sales channels while driving $62M in eCommerce revenue profitably

04

Omnichannel | DTC, Amazon, & RETAIL

Transformation from silos to Omnichannel Growth System for portfolio of beauty brands.

The challenge

The growth and profitability of a portfolio of 8 beauty brands across cosmetics, skincare, and haircare owned and operated by the same company was stagnated by operating in silos across sales channels and marketing channels.

The approach

The real unlock with a portfolio model is often creating a repeatable operating playbook that each brand can run from: performance marketing, owned and earned marketing channels, creative testing, lifecycle strategy, merchandising, and financial discipline. Once those systems are in place, scaling across brands becomes much more predictable.

Thinking in systems and not channels with a P&L outcome lens is key. I started with three lenses: (1) First, unit economics: contribution margin, CAC payback, and cohort LTV. (2) Second, demand quality: brand positioning, creative resonance, and audience targeting. (3) Third, operating alignment: whether brand, performance, product, and eCommerce are actually working from the same growth model.

Once those were clear, repeatable growth frameworks operating from the same P&L outcome-driven growth system were created, giving each operator clear KPIs and goals with context on how those tie back to contribution margin and broader P&L outcomes. This created accountability and ownership while respecting each operator's expertise and eliminating the need for micromanagement while still working together as one omnichannel growth system with knowledge sharing in place for compounded learnings and growth.

Results

$25M → $74M

+196% eCommerce revenue growth in 2.5 years

31% Net Contribution 20% EBITDA Margin

DTC profitability achieved while scaling $12M -> $33M

All Brands Grew Profitably

Across DTC, Amazon, and Retail

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